Getting help — feedback, error reports & reviews
BulkFlow is built by a team that reads everything. Here's every channel and when to use each.
The Command Center (sidebar)
The Command Center button in the sidebar opens one menu with everything:
- Run System Health Check — AI Sentry checks your sync vitals (API heartbeat, webhook flow, catalog bindings) and proposes consent-gated fixes
- Ask a Question — the in-app assistant answers instantly; if it can't, a human is pinged and follows up by email
- Suggest a Feature — a quick form with four types: Bug (something's broken), Feature (something you wish existed), Love note (something that's working), General (anything else)
- Rate Us — the same 1–5 star review form as the sidebar's Rate BulkFlow button
Feedback submissions always land in the BulkFlow team's dashboard. When email delivery is configured on the deployment, the team is also emailed with your address as reply-to — so the answer can arrive in your inbox; either way your submission is recorded and reviewed.
Feature requests we adopt get promoted to the public Roadmap (sidebar → Setup → Roadmap), where you can upvote and follow progress.
Reporting errors — with live ticket status
When BulkFlow captures an error for your shop, it appears in Shopify Health → Recent Errors. Click the row, then Report to BulkFlow support to escalate it — the full technical detail travels with it automatically, plus your note about what you were doing.
Every report you file shows a live status that updates as our team works it:
- 🔵 Reported — in the queue
- 🟡 Acknowledged — a human is investigating
- 🟢 Resolved — fixed or explained
The Your support reports list on the same page keeps your tickets visible even after the underlying error ages out of the 14-day error window.
Rate BulkFlow
The Rate BulkFlow button (sidebar) — or Command Center → Rate Us — lets you leave a 1–5 star review with optional text and an optional display name. Your rating is saved exactly as you give it, whatever the number. After a 1–3 star rating, the thank-you screen offers an optional one-click "Tell us what to fix" button that opens the private feedback form — use it if you want the team to act on specifics. Approved reviews may appear on the BulkFlow website, credited by the display name you chose (leave it blank to stay anonymous). Once we're live on the Shopify App Store, we'll invite you to post your review there too, where it helps other merchants find us.
The docs you're reading
Help & Training (sidebar) is organised by category on its home page — open All docs to browse every section. Start with the Quickstart if you're new.
Old school works too: support@bulkflow.app — typically answered within one business day. Plus-tier shops get priority.