We're here to help.

Most questions are answered in one of the resources below — checking these often gets you unblocked faster than waiting for email:

• Roadmap — what's shipping next, what we've already shipped, and what we explicitly decided not to build.
• Blog — release notes and walkthroughs of new features.
• Live demo — pick an industry preset and watch the full order → deduct → cascade loop in 30 seconds.
• How it works — the core BulkFlow inventory model in plain English.
• Privacy policy + Terms of service — answers GDPR, data-retention, and uninstall-removal questions.

If something isn't working as expected, a tight bug report gets you a fix faster. Include:

• Your Shopify shop domain (e.g. example-store.myshopify.com).
• What you did, what you expected, and what actually happened.
• A screenshot of the BulkFlow screen showing the issue.
• The timestamp (rough is fine — we use it to grep logs).
• If a webhook misbehaved: the order ID or refund ID from your Shopify admin.

All support sessions are audit-logged in your BulkFlow admin under Mission Brief → "Support Snapshots", so you always know when we looked and why.

If you're stuck during install or have a billing question:

• Install hangs at OAuth — confirm your store has read_products,write_products,read_inventory,write_inventory,read_orders,read_locations permissions enabled and try again. Otherwise email us with the URL you landed on.
• Subscription / pricing — all plans are billed through Shopify's payment rails and appear on your Shopify invoice. Cancel any time from your Shopify admin → Apps. Refunds (when applicable) are processed within 5 business days.
• Plan migration (Pro ↔ BF+) — the in-app modal handles the multi-location split for you. If the modal doesn't appear after upgrading, email us and we'll trigger the migration manually.

• Standard inquiries — 1 business day, Mon–Fri.
• Critical issues (app down, install broken, billing error blocking access) — same business day.
• Feature requests — every request gets a personal reply and shows up on the public Roadmap if we prioritise it.

For GDPR / CCPA data-export or data-deletion requests, email support@bulkflow.app with the subject "Data request". We respond to verifiable requests within 30 days. Full details on what we store, how long we store it, and how we delete it on uninstall are in our Privacy Policy.

• In-app feedback — every BulkFlow admin page has a feedback widget in the bottom-right corner. Use it for quick "this is weird" notes; it lands in the same inbox.
• Accessibility feedback — support@bulkflow.app with the subject "Accessibility feedback". See our Accessibility statement.
• Security disclosure — security@bulkflow.app. We do not run a paid bug bounty but credit responsible disclosure in our release notes.